FAQ

When should an order arrive?

Preparation usually takes 1–2 business days after authorization. Carrier transit after dispatch is estimated at 4–6 business days. Checkout lists the delivery options and charges.

Are both faulty and unwanted returns accepted?

Yes. Eligible new goods can be returned for a defect or a non-defective reason, and eligible exchanges are available. The request window is 30 calendar days after delivery; an unwanted item must remain new and unused.

What is the return process?

Obtain approval before mailing, follow the confirmed address and instructions, and use the free prepaid label packed with the order. No restocking fee applies. After approval, a refund is processed and initiated within 10 days, although posting time is controlled by the provider.

How do I get support?

Visit Contact Us for product, order, delivery, tracking, payment, privacy, return, or policy help. Do not send a full card number, password, or security code by ordinary email.